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COVID Safe Compliance

COVID Safe Compliance

This is probably not the most interesting blog I’ve written but is one of the most important at this time. As we start to re-open there are new health regulations to keep you and us safe and healthy and limited the spread of the virus.

Online consultations

We have always been a by appointment only clinic but now this will be strictly enforced with consultations taking place online and via zoom before your first appointment. If you are a current client of the clinic and don’t feel comfortable attending appointments yet for any reason we will continue our free skin chats via zoom as part of our ongoing service.

In clinic hygiene and social distancing

You will also notice changes at the clinic. We strictly can only have the person attending their appointment in the treatment room with a therapist at one time. We can also only have one person in the waiting area at one time. If you are out with a friend they will have to get a coffee while you see us. Parents with teenagers can join us on zoom to discuss skin and treatment plans.

There is hand sanitiser available when you walk into your appointment. Our bed will be made up slightly differently as well to comply with strict hygiene regulations. Our menu has also changed to a sleeker higher performing slimmed down version of the old menu to get you the results you need without any unnecessary extra time in the clinic.

Our therapists and myself will be using PPE to keep you safe. The use of masks and gloves protects you while you visit us. There will be extra time allowed in between clients for a thorough clean down of the clinic in between everyone. This will limit the amount of appointments available but we will do the best we can to fit everyone in. If you are late to your appointment and we don’t have enough time to fit everything in you will be re-scheduled. I will also be working limited hours for the rest of the year, please refer to our available slots in our booking system. If you desperately need a new skincare routine simply book a consultation online and we can post you out your products. A fresh consultation will not be necessary when you decided to have a treatment.

Conditions of entry

Before your appointment our reminder text will reiterate that you need to disclose if you have been overseas in the past 14 days, have had any contact with someone who has traveled overseas in the past 14 days, or have any cold or flu symptoms. By turning up to your appointment you agree that you have not recently traveled and are symptom free. Please be understanding if we have to re-schedule you because your therapist is feeling unwell.

In clinic testers

All testers will not be available for client use. If you would like to see a product please ask and your therapist will get it for you. Our entire back bar product for your treatment will be decanted fresh from a sanitized back room, minimizing the amount of bottles in the treatment room constantly being touched during treatments.

Payments

All our payments will now be processed online or via our square POS, we no longer accept cash.

Contact tracing

All bookings are required to provide accurate contact information like phone numbers or emails for contact tracing purposes.

Our staff will have the COVID safe app downloaded to their phones, it is not a requirement of you our clients but if you have it, it will allow for ease of contact tracing if necessary.

Thank you!

Finally a massive thank you to you all for being amazing during these difficult times. I will continue to strive to give everyone the highest quality of service and I’m looking forward to having everyone back in the clinic enjoying our amazing new treatment menu.